![]() ![]() You can usually make Old Navy returns without tags. ![]() Old Navy won’t accept your return if it’s been used or even washed. Old Navy staff can typically look up your order via your credit or debit card if you lost your receipt and want a cash refund just make sure you have your photo ID on hand.Įven if it’s clean. You can make an Old Navy return without a receipt. Because it was on sale for $3 less, 99 was given back in store credit. 99, and when I returned it two months later with the tags attached and my original receipt, I was given $14 in exchange. You will probably receive store credit - at the item’s current selling price - if all of those conditions are met.įor example, I bought a dress for $17. Therefore, depending on who is assisting you, you might not be in a good situation.Īfter the 30-day return period expires, you’ll have a better chance of getting your item accepted for store credit if you have your receipt and tags and the item is still in stock at Old Navy. You may attempt to return your item for store credit after the 30-day period has passed, but the associate or manager will make the final decision. Old Navy may accept returns after 30 days for store credit. When making an online purchase, the 30-day return period begins on the day the item is shipped. You have 30 days to return your purchases, whether you buy them online or in a physical store. How to Return or Exchange| Gift Cards| Return Policy The Old Navy return policy now gives you only 30 days for returns. If it’s too big, too bright, or just not you, we’re happy to help you return or exchange your purchase. You have up to 30 days from ship date to return or exchange items by mail that are purchased at Gap, Old Navy, and Banana Republic and up to 60 days from ship Customer Service ![]() It’s always a good idea to return items in-store whenever you can because you’ll have to pay the return shipping fees otherwise. You must complete the returns section of this invoice and adhere to the instructions.īUT…an even simpler method is to visit their Online Returns Portal, which will easily walk you through the procedure and allow you to print your return shipping label. This applies to returns with and without a gift receipt. You risk being barred from future returns if you make too many “No Receipt” returns at Old Navy. To ensure you aren’t abusing their policy, they track your returns using the information you provide. In actuality, this is the best method for avoiding having to pay return shipping costs. They will tell you to pound sand if you try to return something without a receipt and they don’t currently sell the item. You will be stuck with store credit at the item’s current selling price if they cannot find any proof of your purchase. The majority of the time, Old Navy can locate your order using your credit or debit card if you lost your receipt and want a refund. If the item is still in brand-new condition, a receipt is not necessary. This is particularly valid if you are exchanging an item for one in a different size or color. Items that have been used or cleaned cannot be returned unless they are defective. You’ll have a better chance of success if Old Navy still has the item available. You will only be given store credit if you attempt to return an item to Old Navy (along with your receipt) after the 30-day return window has passed. We’ll examine their return policy in detail and address all of your pressing Old Navy queries. But as you dig deeper, you quickly discover that there are some nuances to it. At first glance, the Old Navy return policy appears to be fairly simple. ![]()
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